What Is Lebah IT? A Clear Guide for Malaysians

Published 2026-10-20 · Lebah IT

Read in: English Bahasa Melayu 简体中文 தமிழ்

Lebah IT is a WhatsApp communication terminal built for Malaysia and run by Brokaa Cloud Solution. It keeps a brief of every conversation, sends messages in your own words at a natural pace, and adds a shared team inbox, invoices with payment links, and an optional AI assistant. It is independent software, not affiliated with WhatsApp or Meta.

Who is it for?

If your work happens in WhatsApp chats, Lebah IT is aimed at you. That covers a small shop replying to enquiries, a tuition teacher sending class reminders, a property agent following up on viewings, a clinic confirming appointments, a freelance caterer sending quotes, and a growing team that shares one business number.

It is less useful if you only chat with friends, or if you expect a magic switch that messages strangers for you. Lebah IT works best when you already have people who agreed to hear from you: customers, leads who enquired, members, parents, patients or clients.

How do you start?

1. Sign in with a WhatsApp number. Lebah IT sends a 6-digit code to that number. A new number gets a free account on its first code, so you can look around before paying.
2. Link your own number. To send from your number, scan a QR code in the dashboard, the same way you link WhatsApp Web. Your messages then come from the number customers already recognise.
3. Add the people you talk to. Import your existing contacts who have agreed to hear from you, or add them as they enquire.
4. Write your first message. Keep it short and human. More on that below.
5. Turn on the parts you need. Scheduling, automations, invoices or the team inbox. You do not have to use everything at once.

What does it actually do?

It remembers the conversation

Every chat gets a brief: what was promised, what was asked, and the next step. That is the difference between a chat that ends with "I'll get back to you" and one that ends with a booking. Before you reply to a customer from last week, you can see what you agreed to.

It sends in your own words

You write the message; Lebah IT schedules it and personalises it, then sends at a natural pace rather than firing everything at once. For example, a tuition centre might schedule this the evening before class:

Hi Aina, this is Cikgu Lim from Pusat Tuisyen Cahaya. Just a reminder that your Maths class is tomorrow at 5pm. Bring your exercise book. Reply here if you need to change the slot.

A follow-up two days after a quote might read:

Hi Mr Tan, thanks for meeting us on Tuesday. Just checking whether the quotation for the office chairs works for you. If the timing is tight, we can deliver in two batches. Would you like me to hold the price until Friday?

It keeps the team on the same number

The team inbox lets staff share one business number. You can assign contacts to a colleague, leave internal notes that customers never see, and see who is waiting for a reply. For a small team, that removes the "who replied to this one?" problem.

It handles money and dates

You can create an invoice with a payment link, send a reminder when it is due, and issue a receipt when it is paid. Birthday and follow-up messages can go out automatically, so a regular customer does not quietly disappear.

It can draft replies, if you want

An optional AI assistant, powered by DeepSeek, can draft or send replies in your style. It is optional. Many owners prefer to write their own messages and use the assistant only for first drafts or after-hours replies.

It speaks your language

The app is available in Bahasa Melayu, English, Chinese and Tamil, which matters in a country where one customer writes in English and the next in BM.

What do the plans include?

• Free plan: one WhatsApp number, 2 listed recipients and 500 message credits. Sending campaigns, automations and invoices need a paid plan, so this is really for trying the dashboard and the conversation brief.
• Career plan: RM78 for 2 months, one number, up to 10 listed recipients, with sending, scheduled messages, automations and invoices. This suits a solo owner with a small, known customer list.
• Business & Organisation plan: RM128 per month, one number, unlimited listed recipients and a shared team workspace for up to 5 people including the owner. This suits a shop, clinic or agency where several staff answer the same number.
• Premium add-on: RM70 per month on any plan. It sends through the normal WhatsApp connection, which removes the "AI" mark from messages.

You can compare the details on the packages page, and read a short summary in what is Lebah IT.

Is it safe and allowed?

Lebah IT is independent software. It is not made by, endorsed by or affiliated with WhatsApp or Meta, so you still need to follow WhatsApp's terms and its rules on business messaging. In practice that means:

• Message people who gave you their number and agreed to hear from you.
• Give a clear way to opt out, and honour it the first time.
• Do not buy contact lists, scrape group members or message strangers in bulk.
• Keep messages useful. A reminder, a quote, a receipt or a genuine follow-up is welcome; a daily blast is not.

No tool can promise you will never be restricted, and anyone who does is not being straight with you. The safer path is a smaller list of people who actually want your messages, written in your own words.

Where it fits in your day

Think of Lebah IT as the place where your WhatsApp conversations become organised work: a brief you can trust, messages that go out on time, invoices that get paid, and a team that can see who is waiting. If that sounds like the gap in your business, start on the free plan, link your number, and send your first ten messages to people who already know you.

Frequently asked questions